Privacy Policy

Privacy Policý last updated: currently being reviewed by our attorney.


We process your data in accordancé with the regulations and you will find all the legal information below.

The protection of your personal data is a priority for UNXPECTED, and this collection of information is limited to what is strictly necessary, in accordance with the principle of data minimization. Your data will not be transmitted to third parties for commercial prospecting purposes, whether free of charge or for a fee.

By logging on to (the "Site") and registering for and participating in a UNXPECTED event, you are providing us with personal information.

The person responsible for processing your personal data is the companý UNXPECTED SAS, whose registered office is located́ 33, boulevard de la Saussaye (hereinafter "UNXPECTED" or "we").

For any clarification or complaint, please contact us at


When you browse the Site, data is collected through the use of cookies and similar technologies (including IP addresses, connection logs, traffic data, terminal used, browser language).

Civil status and contact information (name, first name, e-mail address, postal address, telephone number) will enable us to identify you (creation of a profile) and to communicate with you. Your messages and our replies may also be subject to computer processing;

We will also process information relating to the contractual and commercial relationship (in particular details on the products and services ordered) that you may have with us as well as banking information (bank details, card numbers, cryptogram) and transactional information (date of the transaction, amount, order number).
Within the framework of the events in which you participate, we will collect and process data of follow-up and participation in the event (data of registration and participation in the organized events...).

The fields that must be completed are indicated as such in our collection forms (asterisk, notification, mention...). In the event that we ask you to respond to surveys, questionnaires, etc., we will ensure the legality of collecting personal data other than those mentioned above.


These data processing operations are part of the execution of the contractual relationship that unites us and/or that you wish to establish with us, since the personal data that we collect and process are necessary for the realization of the services requested under our GTC.

This processing is also necessary to protect our legitimate interests, in particular by allowing us to carry out commercial prospecting in the context of our professional activitý to keep proof of transactions carried out and/or, if necessary, to proceed with the recovery of unpaid invoices.

Specifically, the purposes of the automated processing of the above-mentioned data are the following:

Identification of persons using the Site to benefit from the services offered online, register and access the related services;
To manage the client account of the person concerned or of the legal entity that the person concerned represents, and to carry out the payment transactions made at his request;
Perform operations related to file management concerning: contracts; orders; deliveries; invoices; accountinǵ and follow-up of the commercial relationship ;
Management of the relationship with prospects and customers and of people's opinions on products, services or content;
Handling of questions and possible complaints from individuals and management of requests for access, rectification and opposition rights; Compliance with the modalities for online access to accounts (and management of possible authentication procedures);
Analysis and tracking of club membership and event attendance (online and in-person); Payment execution;
Development of business statistics and advertisinǵ including on social networks ;
Prospecting and/or sending information (newsletter), which includes the follow-up of prospects (including in case of order abandonment), the management of technical prospecting operations, the selection of persons to carry out loyalty actions, prospecting, surveys, product testing and promotion as well as the realization of solicitation operations;
Prevention and fight against fraud and means of payment and in particular against credit card fraud;
Management of unpaid bills and litigation;
Improvement of the Site and the Unxpected training offers.


You are informed that we are likely to deposit cookies on your terminal. The cookie records information relating to navigation on our sites (the pages that you have consulted, the date and time of the consultation...) that we can read during your subsequent visits. The maximum duration of conservation of cookies is 13 months after their first deposit in your terminal. The life of cookies is not extended at each visit.

Cookies may be used for statistical purposes, in particular to optimize the services rendered, based on the processing of information concerning the frequency of access, the personalization of pages as well as the operations carried out and the information consulted. They may also be used for advertising purposes, in particular to offer you targeted content in banners and inserts on the Internet. Some features of the site, such as video players or interactive content, may use services provided by third parties and deposit cookies that allow them to identify your consultation of the content.

You are therefore informed that we may use cookies, and authorize us to do so by validating the dedicated banner. If you do not want cookies to be used on your terminal, most browsers allow you to disable cookies through the settings options (more info here). However, you are informed that some services may not function properly.


You have a right of access to your data, of correction or deletion, of interrogation, of limitation of the processing of your data, of portability, and of deletion (more info here), within the limits set by the regulation and in particular the RGPD.

You also have the right to object at any time, for reasons relating to your particular situation, to the processing of personal data based on our legitimate interests, as well as the right to object to commercial prospecting by clicking on the unsubscribe link in the newsletter.

Requests to exercise your rights should be sent to . You may also file a complaint with the authority responsible for the control and protection of personal data (for example, in France, the CNIL).

For all intents and purposes, it is hereby specified that upon exercising the right to erasure, to object to processing, or to withdraw consent, the proper functioning of the Site and/or the Club subscription may be disrupted or even interrupted. For example, if these rights are exercised at the time of ordering services, the said order cannot be placed.


If you have not logged in to the Site or engaged in any active behavior (e.g., clicking on a link) for a period of three years, you may receive an e-mail inviting you to log in as soon as possible, otherwise your data will be deleted from our databases. Our electronic marketing communications or newsletters will include an unsubscribe link.

In accordance with our legal obligations, certain documents relating to our internal operations and containing personal information (order forms, contracts, invoices, etc.) will be archived. In any case, the personal data being the subject of a treatment are not preserved beyond the time necessary to the execution of the obligations defined at the time of the conclusion of the contract, or in poses by the legislation in force. Beyond that, they may be anonymized and kept exclusively for statistical purposes.

The data collected through cookies and similar technologies are kept for the time strictly necessary to achieve the purposes mentioned above, without going beyond 13 months.

Means of data purging are put in place to provide for the effective deletion of data once the period of retention or archiving necessary for the achievement of the determined or imposed purposes is reached.


Your personal data are for internal use only, they are strictly confidential and cannot be disclosed to third parties, except in case of express agreement or if you have decided to make them public.

If we disclose your personal data to a third party, regardless of its status, we will first ensure that the third party is bound by the same confidentiality terms as we are.

In addition, we undertake to (i) ensure that any processor provides sufficient and appropriate contractual safeguards to respect your rights, so that the processing meets the requirements of the GDPR and (ii) comply with the provisions of the GDPR applicable to data transfers.

Based on our legal obligations, your personal data may be disclosed pursuant to a law, regulation or decision of a competent regulatory or judicial authority.


We undertake to implement all appropriate technical and organizational measures through physical and logistical security measures to ensure a level of security appropriate to the risks of accidental, unauthorized or illegal access, disclosure, alteration, loss or destruction of your personal data.

In the event that we become aware of unlawful access to your personal data stored on our servers or those of our service providers, or unauthorized access resulting in the risks identified above, we will:

Notify you of the incident as soon as possible if it is likely to result in a high risk to your rights and freedoms;
Examine the causes of the incident;
Take reasonable steps to mitigate any adverse effects and damages that may result from such incident

In no case shall the commitments defined in the above point be considered as an admission of fault or responsibility for the occurrence of the incident in question.


This Privacy Policy is governed by European Union law. It is written in French. In the event that they are translated into one or more languages, only the French text will be deemed authentic in the event of a dispute. The nullity of a clause does not entail the nullity of the Privacy Policy. The temporary or permanent non-application of one or more of the clauses of the present policy shall not constitute a waiver of the other clauses of the present policy, which shall continue to have effect.



Subscribe to our newsletter!